Welcome to Lord of Food. These Terms & Conditions apply to your use of our website (https://lordoffood.com), our mobile app, and our online ordering, payment, reservation, and event-booking services. By accessing our website or app, or by placing an order or booking with us, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
Use of Our Website and App
You agree to:
- Use our website and app only for lawful purposes.
- Provide accurate and complete information when placing orders, making reservations, or submitting enquiries.
- Not misuse our website or app, or attempt to interfere with its security, operation, or content.
- Not place fake, fraudulent, or prank orders.
We may restrict or cancel access to our services for anyone who misuses them.
Orders and Availability
All food items, menus, deals, prices, and services are subject to availability and may change without prior notice.
Placing an order does not guarantee acceptance. An order is confirmed only once it has been accepted by Lord of Food. We reserve the right to decline or cancel an order, and to contact you regarding unavailable items, pricing errors, incorrect details, or other order-related issues.
Menu images are for illustration purposes only. Actual presentation and portion appearance may vary slightly.
Prices and Payments
All prices are shown in Pakistani Rupees (PKR), unless stated otherwise. Applicable charges, including delivery fees, taxes, or other disclosed charges, will be shown during the ordering or booking process.
If an item is listed at an incorrect price due to a technical or typing error, we may contact you to confirm the correct price or cancel the order.
Online payments are processed through third-party payment service providers. Transactions may be subject to the terms and security procedures of the relevant provider.
Delivery
Estimated delivery times are provided as a guide only and may vary due to traffic, weather, order volume, or other circumstances beyond our control.
Customers must provide a correct and complete delivery address and a reachable phone number. If the customer cannot be contacted or is unavailable at the delivery address, we may not be able to complete the delivery.
Food Allergies and Dietary Requirements
If you have a food allergy or specific dietary requirement, please inform us before placing your order. While we take care in preparing our food, we cannot guarantee that any item is completely free from allergens, as ingredients are handled in a shared kitchen.
Promotions and Discounts
Deals, discounts, and promotional offers are subject to their stated terms, validity periods, and availability. Offers cannot be combined unless expressly permitted. Lord of Food may change or withdraw any promotion at any time.
Cancellations and Refunds
Food-order complaints, refund requests, reservation cancellations, and event-booking cancellations are handled according to our Return & Refund Policy and any specific terms communicated at the time of purchase or booking.
Reservations and Event Bookings
Table reservations and event arrangements are subject to availability and confirmation by Lord of Food. Specific event details, advance payments, cancellation terms, and agreed services may be documented separately in a booking agreement. Where a signed booking agreement exists, its terms will apply alongside these Terms & Conditions.
Customer Responsibilities
Customers are responsible for:
- Providing accurate contact, delivery, and booking information.
- Checking their order before confirming it.
- Being available to receive their order at the provided address and time.
- Treating our staff and delivery riders with respect.
Intellectual Property
All content on our website and app, including the Lord of Food name, logo, images, menu designs, text, and graphics, belongs to Lord of Food. This content may not be copied, reproduced, or used for commercial purposes without our written permission.
Third-Party Services
Our website and app may rely on third-party services, such as payment providers, delivery partners, maps, and social media platforms. These services are governed by their own terms and privacy policies, and Lord of Food is not responsible for their content or practices.
Limitation of Liability
Lord of Food will make reasonable efforts to provide accurate information and reliable services. However, we are not liable for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including technical failures, network issues, weather, or third-party service problems. Nothing in these Terms limits any rights you have under applicable consumer protection laws.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page with the updated date shown at the top. Continued use of our website or app after any change means you accept the updated Terms.
Applicable Law
These Terms & Conditions are governed by the applicable laws of Pakistan.
Contact Us
For questions regarding these Terms & Conditions, please contact us:
Lord of Food
Falcon Downtown, Fazaia Housing Scheme, Lahore, Pakistan
Phone: 0327 0700 000
Email: mail@lordoffood.com
