Who we are
Our website address is: https://lordoffood.com.
Lord of Food (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you use our website (https://lordoffood.com), our mobile app, or any of our online ordering, reservation, and event-booking services.
By using our website or app, you agree to the collection and use of information as described in this policy.
Information We Collect
Information you provide to us:
- Your name, phone number, and email address.
- Delivery address and delivery instructions.
- Order details, including the items you order and any special requests.
- Information related to table reservations, event bookings, franchise enquiries, and feedback forms.
- Any information you share when you contact us by phone, WhatsApp, email, or social media.
Information collected during payment:
- Payment transaction details and payment status provided by our payment service providers.
- We do not collect or store your complete card details on our own systems.
Information collected automatically:
- Technical information such as your IP address, browser type, device type, and operating system.
- Pages you visit, time spent on our website, and how you reached our website.
- Information collected through cookies and similar technologies (see the Cookies section below).
How We Use Your Information
We use your information to:
- Process, confirm, and deliver your food orders.
- Process payments and handle refund requests.
- Contact you about your order, delivery, reservation, or event booking.
- Manage table reservations and event arrangements.
- Respond to your enquiries, feedback, and complaints.
- Improve our menu, website, app, and customer experience.
- Send you offers, deals, and promotional messages where permitted. You can opt out at any time.
- Prevent fraud, misuse, and unauthorised activity on our website.
- Comply with legal and regulatory requirements.
Payment Security
Online payments are processed through secure third-party payment service providers. Your payment information is handled according to the security procedures of the relevant provider. Lord of Food does not collect or store your complete card credentials on its own systems.
Sharing of Information
We do not sell or rent your personal information to anyone. We may share necessary information only with:
- Delivery partners and riders, so your order can be delivered to you.
- Payment service providers, to process your payments and refunds.
- Technology and hosting providers, who help us operate our website and app.
- Legal authorities, where required by law or to protect our rights, customers, or business.
These parties receive only the information needed to perform their services.
Cookies
Cookies are small files stored on your device when you visit our website. We may use cookies to:
- Keep items in your shopping cart while you browse.
- Remember your preferences.
- Keep the website secure and working properly.
- Understand how visitors use our website so we can improve it.
You can block or delete cookies through your browser settings. However, some parts of the website, such as the shopping cart and checkout, may not work properly without cookies.
Embedded Content from Other Websites
Our website may include embedded content such as Google Maps, YouTube videos, and social media links. Embedded content from other websites behaves in the same way as if you had visited that website directly. These websites may collect data about you, use cookies, and track your interaction with that content according to their own privacy policies.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your personal information only for as long as reasonably necessary to complete your orders, provide our services, resolve disputes, and meet our business, legal, and accounting requirements. When information is no longer needed, it is deleted or securely handled.
Your Privacy Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information, except where we must keep it for legal, accounting, or security purposes.
- Unsubscribe from promotional messages.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us and we will remove it.
Third-Party Links
Our website may contain links to other websites, such as social media pages and app stores. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Lord of Food
Falcon Downtown, Fazaia Housing Scheme, Lahore, Pakistan
Phone: 0327 0700 000
Email: mail@lordoffood.com
